GTC
General information
The current terms and conditions are available on the Internet and can be printed out.
URNE.CH reserves the right to change the terms and conditions without prior notice. Changes are always updated on the website. The offer is non-binding and can be changed at any time and without special notice. The delivered goods remain the property of URNE.CH until full payment has been made. We reserve the right to change prices. With the order, the customer automatically accepts our general terms and conditions and confirms that they have read them.
Warranty and liability
URNE.CH endeavors to provide uninterrupted access to the website. However, URNE.CH does not guarantee that access is possible at all times. URNE.CH assumes no liability for the permanent availability of the online order offer.
In cases of misuse in online orders, URNE.CH is not liable for any consequences. We assume no liability for printing errors that have occurred in the catalog and on the website. We accept no liability for damage that occurs after the goods have been handed over due to improper handling by the respective transport company or recipient.
Data protection
URNE.CH takes appropriate precautions to ensure the confidentiality and security of the data transmitted via the Internet. Our full privacy policy is here .
Orders
The presentation of the products in the online shop is not a legally binding application, but a non-binding online catalog or a non-binding invitation to the customer to order an urn or another product from URNE.CH in the online shop.
An order is considered an offer to the online shop to conclude a contract.
After submitting the order, the customer automatically receives an acknowledgment of receipt that documents that the order has been received by the URNE.CH online shop. After receiving this confirmation of receipt, the customer can no longer change the orders and is bound by them.
The URNE.CH online shop is free to reject orders in whole or in part without giving reasons. In such a case, the customer will be informed directly by us and any payments already made will be refunded. Further claims are excluded.
Advice and purchase in the studio URNE.CH
We would also be happy to advise you personally in our studio. In the premises of the studio URNE.CH , we invite you to an individual consultation. When purchasing an urn from Atelier URNE.CH , a 15-minute consultation is included.
conclusion of contract
A contract is only formed when the ordered products are dispatched or the delivery date or collection date is agreed, or when we issue a request for payment or accept payment. If the customer picks up the ordered goods himself on site, the customer will be informed by e-mail or telephone as soon as the goods are ready for collection.
However, if the subject matter of the contract is a custom-made product, the contract comes into effect with the written or verbal acceptance of the order by the online shop or in direct contact with URNE.CH.
When ordering, please provide your official address, telephone or mobile number and e-mail address.
Prices
The prices in the online shop are in Swiss francs and include VAT (applies to Switzerland). The sales price does not include the costs for packaging and shipping, these will be charged additionally. In direct contact with URNE.CH , different price conditions can be agreed with customers.
Payment and shipping
We offer the following payment options: credit card payment (pay with VISA, Mastercard, AMEX), payment with Maestro EC card (directly on site), payment with postcard (directly on site), payment by invoice, cash payment (directly on site) and prepayment / Bank Transfer.
In the case of an advance payment/bank transfer, transfer the amount to our account. After receipt of payment, the goods will be shipped immediately, provided they are in stock.
We deliver throughout Switzerland. Delivery abroad is possible on request via the contact form or by telephone. There are different shipping options available to you.
Returns and Exchanges
URNE.CH urns have no right of return and therefore no refund of the purchase price. In certain cases, however, we grant an exchange of goods. More information can be found here .
Copyright
URNE.CH is exclusively entitled to all rights, in particular the copyright rights of use and exploitation, to the ordered products in relation to the user.
Applicable law, place of performance and place of jurisdiction
The contract concluded with the customer is exclusively subject to Swiss law.
The place of performance and place of jurisdiction is Zurich, Switzerland.
Version March 2024 / URNE.CH